Reopening the Newcomer Information Centre

Update: January 13, 2021

The Province of Ontario has been in a temporary lockdown period since December, and as of January 14, 2021, a provincial emergency with stay-at-home orders is in place. We support the need to take this necessary step to reduce the spread of COVID-19.

As a result of this announcement, our offices must remain closed for in-person visits. However, we are thrilled to be able to continue serving you online!

Please visit the online Newcomer Information Centre to register, book your appointment, and see our event calendar to participate in our online webinars/workshops.

We will look forward to welcoming you in person again, as soon as we are able!

Please contact us directly to book your appointment:

Newcomer Information Centre 
150 Isabella Street, Suite 201
Ottawa, Ontario

Frequently Asked Questions

We are currently open to clients by appointment only. Please contact us to set up your appointment by calling 343-961-7120 or via email at


We are currently operating Monday to Thursday, from 8:30AM - 4:30PM and Friday from 8:30AM - 4PM. We are limiting appointments each day to fit in specific time blocks Please contact us for an appointment.

Yes. Our workshops are being offered online. You can view the schedule on our website.

There are a variety of measures in place to keep both clients and staff safe:

  • In-person appointments will be conducted in an open space with 2 metres distance between staff and client.
  • All staff and clients who enter the premises must use hand sanitizer provided.
  • High-touch surfaces will be disinfected regularly.
  • COVID-19 health screening is completed for staff (daily) and clients before entering. 

Yes. As directed by Ottawa Pubic Health, masks must be worn at all times by clients when they are in the Centre. Please bring your own mask.