Youth Advisor, Newcomer Youth Leadership Development Program (NYLD) Isabella Location

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Position: Youth Advisor, Newcomer Youth Leadership Development Program (NYLD) Isabella Location
Location: Y Isabella, 150 Isabella Street Suite 201, Ottawa
Type: Full-time contract, preferred start date December 13th, 2021
Preferred start date: Monday, Dec 13, 2021
Closing date: Sunday, Dec 05, 2021


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Access to an Employee Assistance Program

What you offer?

Youth Advisor is responsible to provide orientation information and consultation to the youth participants, facilitating training workshops to the participants, providing mentorship, and organizing the sport group activities for the youth. As part of a team, the Youth Advisor is responsible to provide support to the Program Supervisor to organize and facilitate the advisory committee with the relevant stakeholders and to develop course materials, resources and curriculum.

The Youth Advisor presents a professional appearance and attitude at all times and ensures excellent customer service is provided to participants through providing coaching and mentorship and general program delivery.

The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, values.

Some of the tasks of this position include:

  • Engage participants who are having difficulty acquiring certain skills or achieving a difficult goal 
  • Facilitate leadership and life skills training as requested
  • Provide coaching and mentorship to the youth participants
  • Ensure quality of the Y experience for the youth participants
  • Implement procedures for the operation of programs within the guidelines and contractual obligations
  • Work with the Program Supervisor to resolve any issues relating to the program
  • Provide follow up support to program participants
  • As per the Protecting Children, Youth, and Vulnerable Persons Policy, staff of the YMCA-YWCA will take allegations of abuse seriously.     

What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.


The successful candidate will have the following:


  • Post-secondary degree or diploma in a related educational field


  • Fluent in English, oral and written essential- other languages are important assets

 Experience, Abilities & Skills

  • Experience in providing coaching and mentorship
  • Experience working with Youth especially in a recreation/sport setting, Newcomer Youth an asset
  • Strong interpersonal and communication skills with the ability to motivate and build rapport with diverse clients
  • Excellent Customer Service Skills particularly as it relates to Youth and Newcomers to Canada
  • Current Standard First Aid & CPR “C” certification is an asset
  • Strong communication skills, both written and verbal
  • Intermediate computer skills; use of the database, MS suite
  • Requires knowledge of methods, techniques, or procedures that are clear, well documented, and that generally involves several different steps to achieve a given outcome
  • High level of interpersonal oral and written communication skills
  • Superior problem solving and creative skills
  • This position has a strong client focus and service orientation
  • Create a strong presence and provide a welcoming environment
  • Ability to work with clients with diverse backgrounds and skill levels

Additional Requirements:

  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption.
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

 Core Competencies:

  • Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the National Capital Region YMCA-YWCA.
  • Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
  • Problem Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • Communication and Interpersonal Skills: Ability to speak, write, listen and secure information in a variety of settings.  Ability to cooperate with others to achieve results.  Ability to create and build relationships inside and outside the organization.
  • Teamwork:  Participates actively in a team for program quality and effectiveness.
  • Empathy: Ability to walk in another’s shoes, familiarity and comfort with issues, concerns, and lifestyles of the program target groups, win the trust and confidence of people and accept diversity.
  • Leadership: Ability to motivate and inspire self and others to take action to achieve desired outcomes, and identify and secure resources necessary to accomplish organizational goals.
  • Coaching and Development: Ability to commit to assisting participants, volunteers, and the Program Supervisor in continuous learning and development, shares knowledge and experience, listens, hears, and responds to participants.
  • Self-Management: Ability to work independently within prescribed parameters, discern the relevance of issues, and communicate them effectively to program and administrative supervisors.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

 How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Yara Elrayyes. Please send applications to the Program Supervisor, Newcomer Youth Leadership Development Program, Yara Elrayyes (

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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