Senior Director, Employment and Immigrant Services (Y Isabella Location)

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Position: Senior Director, Employment and Immigrant Services (Y Isabella Location)
Location: Y Isabella, 150 Isabella Street Suite 201, Ottawa
Type: Full Time Permanent
Preferred start date: Monday, Jan 24, 2022
Closing date: Friday, Jan 14, 2022


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care and camps)
  • Health and dental insurance for full-time, permanent employees
  • Development courses at no cost in several areas
  • 100% coverage for renewal of professional designations
  • Up to 27 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Short-term disability for all staff; long-term disability and life insurance for full-time, permanent employees.
  • Workplace pension plan available for full-time, permanent employees
  • Extended Maternity leave benefits to all our staff up to 6 more months after the year of leave.

What you offer?

The Senior Director is responsible for the overall management and leadership of these programs as assigned. To meet the Y’s mission, vision, and values, the Senior Director will ensure excellent customer service, responsible fiscal and human resources management, community leadership, and achievement of all strategic outcomes.

Some of the tasks of this position include:

  • Provides input into the establishment of the human resources plan for Employment and Newcomer Services
  • Provides leadership to meet the strategic goals of Employment and Newcomer Services
  • Participates in the development and implementation of strategic plans to maximize service delivery within budget
  • Oversee all aspects of the programs including staffing, budgets, and contractual obligations
  • Participates in senior leadership planning and strategic direction meetings
  • Develops partnerships with community stakeholders and service coordination networks
  • Develops and monitors the progress of annual work plans
  • Ensures that the applicable reports are submitted to program funders on schedule
  • Ensures program participants satisfaction; employability, efficiency, effectiveness, follow-up, and outcomes are meeting contractual obligations
  • Ensures that high standards of service are adhered to and that contractual obligations are met or exceeded
  • Provides support and direction in complex situations
  • Ensures that accurate data is gathered to provide timely statistical information regarding services, gaps, and trends
  • Develops, implements, monitors and evaluates procedures for operating Programs within the guidelines set by the Association
  • Represents the Y in strategic community meetings with a variety of stakeholders
  • Oversee other projects and staff as required
  • Identify and apply for funding opportunities to support the growth of Employment and Newcomer Services

What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Post-secondary education or equivalent in a related field


  • Fluent in English and French oral and written an asset

Experience, Abilities & Skills

  • Demonstrated 3-5 years of program management experience and leadership
  • Expertise in a related program area
  • Proven leadership skills and senior-level of judgment
  • Networks with contacts in the community
  • Ability to negotiate and work with a variety of stakeholders
  • Excellent consultation and business analytical skills
  • Superior problem solving and creative skills
  • Ability to work with clients and staff with diverse needs, backgrounds, and skills
  • Proficient with MS Office Suite product

Additional Requirements

  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption.
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

 Core Competencies:

  • Commitment to Y Vision and Values
  • Leadership
  • Relationship Building and Collaboration
  • Tolerance for Ambiguity
  • Quality Focus
  • Business Orientation

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Cathy Turnbull. Please send applications to Vice President, Child Care, Housing, Employment and Newcomer Services, Cathy Turnbull (

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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