Program Supervisor – Newcomer Youth Leadership Development Program (Isabella Location)

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Position: Program Supervisor – Newcomer Youth Leadership Development Program (Isabella Location)
Location: Y Isabella, 150 Isabella Street Suite 201, Ottawa
Type: Full-time preferred start date May 23, 2022
Preferred start date: Monday, May 23, 2022
Closing date: Wednesday, May 18, 2022


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.


Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:


What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package includes:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Health and dental insurance for full-time, permanent employees
  • Development courses at no cost in several areas
  • 100% coverage for renewal of professional designations
  • Up to 27 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Long-term disability and life insurance for full-time, permanent employees.
  • Workplace pension plan available for full-time, permanent employees
  • Extended Maternity leave to all our staff for up to 6 more months after the year of leave.


What you offer?

The Program Supervisor is responsible for the co-development of the curricula, facilitation of youth sessions and activities, coordination with partners and internal Y departments, and direct supervision of the program’s youth Health & fitness coach

The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, and values.

 Some of the tasks of this position include:

  • Assist with the establishment and monitoring procedures for the intake, screening, selection, and de-selection of project participants
  • Directly involved with participants in the setting/attaining of goals
  • Coordination and communication with relevant community partners associated with the project
  • Management of front-line staff and volunteers
  • Oversee the provision of follow-up and after-care resources to participants
  • Assist with the promotion/marketing of the overall project and mentorship component to the community
  • Support the development, implementation/monitoring, and evaluation procedures for operating the project as set out by association policy/guidelines and contractual obligations
  • Maintain accurate and timely records/statistics and evaluation information related to the activities undertaken/outcomes achieved


What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Post-secondary degree or diploma in a related educational field


  • Fluent in English, oral and written essential
  • Other languages considered assets

Experience, Abilities & Skills

  • Demonstrated leadership and high level of judgment
  • Knowledge and experience working with youth, newcomer youth an asset
  • Computer literacy
  • Curriculum development/facilitation/delivery
  • Strong communication skills, both written and verbal
  • This position has a strong client focus and service orientation, specifically with Newcomer Youth
  • Contacts within the community
  • Ability to work with a variety of stakeholders
  • Knowledge of community resources in the Ottawa area
  • Problem-solving and creative skills
  • Ability to work with clients with diverse backgrounds and skill and language levels

Additional Requirements:

  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption.
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

 Core Competencies:

  • ORGANIZATIONAL AWARENESS AND UNDERSTANDING: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the National Capital Region YMCA-YWCA.
  • PLANNING AND ORGANIZATION: Ability to establish a clearly defined and effective course of action for self and others to accomplish short and long-term work goals.
  • PROBLEM-SOLVING: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • COMMUNICATION AND INTERPERSONAL SKILLS: Ability to speak, write, listen and secure information in a variety of settings.  Ability to cooperate with others to achieve results.  Ability to create and build relationships inside and outside the organization.
  • TEAMWORK:  Participates actively in a team for program quality and effectiveness.


About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, and persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Kathleen Holloway Jun.  Please send applications to the Senior Director for Employment and Immigrant Services (

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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