Outreach Worker – Ontario Newcomer Trades Action Program

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Position: Outreach Worker – Ontario Newcomer Trades Action Program
Location: Y Isabella, 150 Isabella St Suite 201, Ottawa
Type: Full time, Permanent
Preferred start date: Monday, Apr 19, 2021
Closing date: Monday, Apr 12, 2021


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide solutions. Serving more than 90,000 people across our region annually, we are committed to nurturing the potential of children, youth, and adults, promoting healthy living, and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services.


Nature and Scope

The Outreach Worker will work as part of the team that promotes employment in the skilled trades to immigrants and employers in the Ottawa area.  Their primary responsibility will be to engage community service providers, employers, and newcomers and provide orientation and information on the skilled trades through the Ontario Newcomer Trades Action Program (ONTAP).  The successful candidate will also demonstrate a personal commitment to and understanding of the Y’s mission, vision, values, and participant outcomes.

Some of the tasks of this position include:

  • Research information on local employers in the area
  • Provide information session and training to service providers, newcomers, and trades employers to identify opportunities in the sector
  • Require reporting on targets
  • Assist in accumulating local labour market information
  • Contribute to the design of an outreach strategy for the Eastern Region while working collaboratively with YMCA’s in five other regions across the province
  • Representing ONTAP at events and focus groups for newcomers and community job fairs and booths.
  • Assist in meeting the strategic achievement of all of the program’s desired outcomes and targets, this task will require work in a team setting


Core Competencies

  • Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the YMCA-YWCA of the National Capital Region.
  • Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short and long-term work goals.
  • Problem Solving: Ability to identify and issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • Communication and Interpersonal Skills: Ability to speak, write, listen and secure information effectively in a variety of settings.  Ability to cooperate with others to achieve results.  Ability to create and build relationships inside and outside the organization.
  • Teamwork:  Participates actively in a team for program quality and effectiveness.



  • Fluent in English; French is desirable; other languages considered an asset
  • Post-Secondary degree or diploma in a related educational field
  • Experience in employment and/or immigrant services
  • Experience with outreach and community engagement, facilitation of groups and presentations
  • Knowledge of the skilled trades sector in Ontario
  • Ability to work with trades employers and build and maintain relationships
  • Experience with diverse individuals, specifically immigrants, and employers in an employment context
  • Strong understanding of MS Office Suite products and other data management products (Survey Monkey, etc.)
  • Experience with giving presentations; leading virtual education webinars for newcomers and employers, as well as hosting focus groups is required
  • Ability to conduct in-depth research on specific trades and industries in order to ease the transition for clients into their field or related fields



  • must have a high level of interpersonal, oral, and written communication skills
  • Required a strong client focus and service orientation
  • Regular access to a vehicle; local travel required
  • Applicants must already have a valid permit to work in Canada.
  • Must provide a clear Vulnerable Population Criminal Reference Check
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.


How to Apply

Applications must be submitted no later than the closing date to the YMCA-YWCA of the National Capital Region, Attn: Katie Sexton, hiring manager:  katie.sexton@ymcaywca.ca


Please use the position title as the subject line in your application e-mail.

All internal applicants must inform their supervisors of their intention to apply for the position.


The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.  Please advise in advance if you require any accommodation during the application or selection process.  We believe all people have the right to live free from discrimination or harassment of any kind.  Any information you send us will be handled respectfully and in complete confidence.

The YMCA-YWCA of the National Capital Region is committed to providing a safe environment for children.  Candidates will be thoroughly screened using background checks and a review process.

Thank you for your interest.  Only those selected for further consideration will be contacted.


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