Outreach Worker, Ontario Newcomer Trades Action Program (Isabella Location)

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Position: Outreach Worker, Ontario Newcomer Trades Action Program (Isabella Location)
Location: Y Isabella, 150 Isabella Street Suite 201, Ottawa
Type: Full-Time, preferred start date September 27th, 2021
Preferred start date: Monday, Sep 27, 2021
Closing date: Monday, Sep 20, 2021


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Health and dental insurance for full-time, permanent employees
  • Development courses at no cost in several areas
  • 100% coverage for renewal of professional designations
  • Up to 27 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Long-term disability and life insurance for full-time, permanent employees.
  • Workplace pension plan available for full-time, permanent employees
  • Extended Maternity leave to all our staff up to 6 more months after the year of leave.

What you offer?

The Outreach Worker will work as part of the team that promotes employment in the skilled trades to immigrants and employers in the Ottawa area.  Their primary responsibility will be to engage community service providers, employers and newcomers and provide orientation and information on the skilled trades through the Ontario Newcomer Trades Action Program (ONTAP).  The successful candidate will also demonstrate a personal commitment to and understanding of the Y’s mission, vision, values, and participant outcomes.

Some of the tasks of this position include:

  • Research information on local employers in the area
  • Provide information sessions and training to service providers, newcomers, and trades employers to identify opportunities in the sector
  • Require reporting on targets
  • Assist in accumulating local labour market information
  • Contribute to the design of an outreach strategy for the Eastern Region while working collaboratively with YMCA’s in five other regions across the province
  • Representing ONTAP at events and focus groups for newcomers and community job fairs and booths.
  • Assist in meeting the strategic achievement of all of the program’s desired outcomes and targets, this task will require work in a team setting

What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Post-Secondary degree or diploma in a related educational field


  • Fluent in English; French is desirable; other languages considered an asset

Experience, Skills & Abilities

  • Experience in employment and/or immigrant services
  • Experience with outreach and community engagement, facilitation of groups and presentations
  • Knowledge of the skilled trades sector in Ontario
  • Ability to work with trades employers and build and maintain relationships
  • Experience with diverse individuals, specifically immigrants, and employers in an employment context
  • Strong understanding of MS Office Suite products and other data management products (Survey Monkey, etc.)
  • Experience with giving presentations; leading virtual education webinars for newcomers and employers, as well as hosting focus groups is required
  • Ability to conduct in-depth research on specific trades and industries in order to ease the transition for clients into their field or related fields
  • must have a high level of interpersonal, oral, and written communication skills
  • Required a strong client focus and service orientation

Additional Requirements:

  • Regular access to a vehicle; local travel required
  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

Core Competencies:

  • Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the YMCA-YWCA of the National Capital Region.
  • Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short and long-term work goals.
  • Problem Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • Communication and Interpersonal Skills: Ability to speak, write, listen and secure information effectively in a variety of settings.  Ability to cooperate with others to achieve results.  Ability to create and build relationships inside and outside the organization.
  • Teamwork:  Participates actively in a team for program quality and effectiveness.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Kathleen Holloway Jun. Please send applications to Director, Ontario Newcomer Trades Action Program, Kathleen Holloway Jun (kathleen.hollowayjun@ymcaywca.ca)

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.



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