Newcomer Employment Specialist, Newcomer Information Centre (NIC) Y Isabella Location

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Position: Newcomer Employment Specialist, Newcomer Information Centre (NIC) Y Isabella Location
Location: Y Isabella, 150 Isabella Street Suite 201, Ottawa
Type: Full-time
Preferred start date: Monday, May 30, 2022
Closing date: Friday, May 20, 2022


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Health and dental insurance for full-time, permanent employees
  • Development courses at no cost in several areas
  • 100% coverage for renewal of professional designations
  • Up to 27 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Long-term disability and life insurance for full-time, permanent employees.
  • Workplace pension plan available for full-time, permanent employees
  • Extended Maternity leave to all our staff for up to 6 more months after the year of leave.

What you offer?

The Newcomer Employment Specialist will meet with clients on a one-to-one basis to provide a career action plan to internationally trained tradespeople working towards licensing. Working in a team, the Newcomer Employment Specialist will assist in meeting the strategic achievement of all the program's desired outcomes and targets.

The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, values, and participant outcomes. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services.

Some of the tasks of this position include:

  • Ensure quality of the Y experience for program participants
  • Prepare all statistical and required reports and appropriate file documentation
  • Implement procedures for the operation of programs within the guidelines and contractual obligations
  • Working with staff and manager to resolve any issues relating to the program
  • Identify ways of making improvements to the program for more effective service delivery
  • Provide correct information from various available resources. If unsure, double-check with informed sources to provide correct information to clients.

What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Post-secondary education in a related field


  • Fluent in English, oral and written essential
  • French or other languages are an asset

Qualifications, Skills, and Abilities

  • Experience in job development/matching and/or employment counseling 
  • Background in newcomer employment with an emphasis on licensed and accredited professions
  • Related experience might include: Recruitment Training, Human Resources Certification, Social Services Worker Diploma, or Developmental Services Worker Diploma
  • Experience with diverse employers in an employment context
  • Knowledge of immigration and labor market trends as well as information related to higher education systems, licensing and accreditation requirements, and processes
  • Experience in individual counseling
  • Intermediate computer skills; use of databases, MS suite, video conferencing platform
  • Ability to work with clients with diverse backgrounds and skill levels; particularly newcomers and immigrants
  • Ability to be flexible, adaptable, and multi-task in the high demand environment
  • High degree of independence and initiative within a team environment
  • Proven responsibility to coordinate tasks and work as part of a team
  • Strong communication skills, both written and verbal
  • Superior problem solving and creative skills
  • Ability to adapt to a variety of client needs with diplomacy and tact

Additional Requirements:

  • Applicants must already have a valid permit to work in Canada
  • Must provide a Criminal Reference Check for the Vulnerable Sector, not older than 6 months, as per Association policy
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion


 Core Competencies:

  • ORGANIZATIONAL AWARENESS AND UNDERSTANDING: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the National Capital Region YMCA-YWCA.
  • PLANNING AND ORGANIZATION: Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
  • PROBLEM-SOLVING: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • COMMUNICATION AND INTERPERSONAL SKILLS: Ability to speak, write, listen and secure information in a variety of settings.  Ability to cooperate with others to achieve results.  Ability to create and build relationships inside and outside the organization.
  • TEAMWORK:  Participates actively in a team for program quality and effectiveness.
  • EMPATHY: Ability to walk in another’s shoes, familiarity and comfort with issues, concerns, and lifestyles of the program target groups, win the trust and confidence of people and accept diversity.
  • LEADERSHIP: Ability to motivate and inspire self and others to take action to achieve desired outcomes, and identify and secure resources necessary to accomplish organizational goals.
  • COACHING AND DEVELOPMENT: Ability to commit to assisting participants, volunteers, and staff in continuous learning and development, share knowledge and experience, listens, hear, and responds to participants.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, and persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Edita Lacsamana. Please send applications to Director, Newcomer Information Centre, Edita Lacsamana (

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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