Housing Support Worker

Back to Join Our Team

Position: Housing Support Worker
Location: Taggart Family Y, 180 Argyle Ave.
Type: Part time, Permanent with shifts on various weekend
Preferred Start Date: Saturday, Nov 07, 2020
Closing Date: Monday, Oct 26, 2020


As one of the largest charitable community service organizations in the National Capital Region, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide meaningful solutions. Serving more than 90,000 children, youth and adults across region annually, we are committed to promoting healthy living and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services. 

 Nature and Scope   

The Support Worker will work as part of the Housing Services Team that provides programs and services including supportive housing, emergency shelter, transitional housing for youth, counseling and referral for those with Affordable / Social Housing needs.

  • The Support Worker will provide information to individuals and agencies regarding eligibility for housing in Y Housing Services or general information about housing services in the community in person, by fax or by phone.
  • Provide intake assessments, advocacy, support, referral, and crisis intervention to residents,  supporting them to maintain their housing.  Security and administrative tasks are included in the work.
  • The housing department operates 24 hours per day, seven days per week. 

 Core Competencies 

  • Communication: Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
  • Conflict Resolution: Facilitates appropriate and timely solutions to conflict.
  • Problem Solving: Identifies an issue, gathers and processes relevant information, coming up with possible solutions, selecting appropriate responses, and implementing them.
  • Diversity: Appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
  • Initiative: Does the right thing at the right time without being asked.
  • Self-Management: Works independently within prescribed parameters, can discern the relevance of issues and communicate them effectively to his/her supervisor.

Qualifications and Skills 

  • Fluency in English, oral and written
  • Proficiency in French or other languages an asset
  • College or University degree in a related field
  • Minimum one year experience, in the housing field preferred
  • Knowledge of community resources an asset
  • First Aid and CPR required
  • Training in Suicide Intervention and Non-Violent Crisis Intervention preferred
  • Experience outside Canada will be recognized


  • Must provide a Vulnerable Sector Police Record Check, not older than 6 months, as per Association policy
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

 How to Apply 

A cover letter and resume must be submitted no later than the closing date to the YMCA-YWCA of the National Capital Region, Attn: Judy Perley, hiring manager: judy.perley@ymcaywca.ca

Please use the position title as the subject line in your application e-mail.

All internal applicants must inform their supervisor of their intention to apply for the position.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.  Please advise in advance if you require any accommodation during the application or selection process.  We believe all people have the right to live free from discrimination or harassment of any kind.  Any information you send us will be handled respectfully and in complete confidence.

The YMCA-YWCA of the National Capital Region is committed to providing a safe environment for children.  Candidates will be thoroughly screened using background checks and a review process.

 Thank you for your interest.  Only those selected for further consideration will be contacted.


Back to Join Our Team