Housing Services Support Clerk, Housing Services Residence Desk (Taggart Location)

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Position: Housing Services Support Clerk, Housing Services Residence Desk (Taggart Location)
Location: Taggart Family Y, 180 Argyle Ave, Ottawa
Type: Part-time; Casual, preferred start date November 1st, 2021 with various shifts including days, evenings both during the week and weekends, $ 14.54 per hour
Preferred start date: Monday, Nov 01, 2021
Closing date: Sunday, Oct 24, 2021


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.


Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:


What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.              

Our competitive wage and benefit package includes:

  • Free Y membership.
  • Up to 25 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Extended Maternity leave to all our staff up to 6 more months after the year of leave.


What you offer?

Some of the tasks of this position include:

  • Provide general information to individuals and agencies regarding eligibility for housing in the Y’s Housing
  • Liaise as required with maintenance and cleaners
  • Enter service information into a database
  • Answer association main switchboard and redirect calls if needed
  • Troubleshoot automated parking complaints.
  • Monitor radio systems
  • Maintain and update association work order system
  • Maintain and update evacuation list
  • Accurately document events/incidents and records in folios, logs, or on appropriate forms and communicates information to team members and supervisor as required
  • Attend staff meetings and participate as a member of the broader Y (committees, activities, events) as required
  • Maintain client confidentiality and ensure that all files and records are secure
  • Assist with Association philanthropy initiatives


What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • High School Diploma


  • Fluency in English Language, oral and written
  • Bilingual preferred and other languages an asset

Experience, Skills, and Abilities

  • Previous experience in the front office, customer service, or cash management
  • Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health issues
  • Excellent knowledge of community resources
  • Proficient in MS Office Suite and a reasonable level of computer skills
  • Have a high degree of initiative and adaptability
  • Must have sensitivity in providing services to a vulnerable population
  • Ability to work with clients with diverse backgrounds and needs


Additional Requirements:

  • First Aid and CPR training
  • Applicants must already have a valid permit to work in Canada
  • Must provide a Criminal Reference Check for the Vulnerable Sector, not older than 6 months, as per Association policy
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption
  • Must have availability over the Christmas period
  • Require some flexibility around hours of work to meet program needs
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion


Core Competencies:

  • Commitment to Y Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, and values of the Y.
  • Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the National Capital Region YMCA-YWCA.
  • Planning and Organization: Ability to work independently and as part of the team to meet program goals and provide high-quality service delivery.
  • Problem Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • Communication and Interpersonal Skills: Ability to communicate accurately and effectively both orally and written to clients, coworkers, and collaterals.
  • Teamwork: Participates actively in a team for program quality and effectiveness.
  •  Quality Focus and Results Oriented: provide a high standard of service delivery consistent with contractual obligations


About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.


How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Charles Offord. Please send applications to Hiring Manager, Charles Offord, (charles.offord@ymcaywca.ca).

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.




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