Director, Newcomer Information Centre (Isabella location)

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Position: Director, Newcomer Information Centre (Isabella location)
Location: Y Isabella, 150 Isabella Street Suite 201, Ottawa
Type: Full-time, preferred start date December 13, 2021
Preferred start date: Monday, Dec 13, 2021
Closing date: Sunday, Dec 05, 2021


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Health and dental insurance for full-time, permanent employees
  • Development courses at no cost in several areas
  • 100% coverage for renewal of professional designations
  • Up to 27 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
  • Access to an Employee Assistance Program
  • Short-term disability for all staff; long-term disability and life insurance for full-time, permanent employees.
  • Workplace pension plan available for full-time, permanent employees
  • Extended Maternity leave benefits to all our staff up to 6 more months after the year of leave.

What you offer?

The National Capital Region YMCA-YWCA Newcomer Information Centre (NIC), provides information and referral services to newcomers to Ottawa/Canada. The Director is responsible for leadership and daily operations of the Centre in order to achieve program goals.  The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, values.

Some of the tasks of this position include:  

Program Responsibilities

  • Establish and maintain an extensive, well-organized library of newcomer resources
  • Develop and implement strategies to organize information resources
  • Input into the development, implementation, monitoring and evaluation of service and operating procedures within the guidelines set out by the Y to ensure high standards of service delivery and all contractual obligations are met or exceeded
  • Collaborate on the development and design of a marketing strategy within the community to meet the contractual obligations
  • Participate in the setting and attaining business goals of the department, including new business projects
  • Prepare activity, program evaluation, and timely statistical reports as needed to identify gaps and trends
  • Coordinate and liaise with funding submissions
  • Plan, host, report, and serve on the quarterly community committee (ISAP)
  • Ensure accurate statistical data entry into database programs to report to the Y and the funder
  • Compile monthly, quarterly, and annual reports for the Newcomer Information Centre services
  • Ensure complete data is collected and secure record management is maintained at the Centres in keeping with privacy policies defined by the Y and funder
  • Develop a community directory of settlement services
  • Meet the contractual obligations related to client contacts and workshop delivery are met
  • Coordinate the set-up and facilitate workshop registration for ISAP workshops hosted in the Community Room
  • Input to the program Operational Goals and work in cooperation with the organization and staff to achieve these goals
  • Lead the NIC team through its participation in pilot and research projects
  • Manage the digital NIC, i.e. Online NIC portal, e-newsletters, and digital literacy projects

Human Resources 

  • Conduct selection, training, supervision, and performance reviews of staff as per Y HR Policies and Procedures
  • Set and monitor annual work plans for staff
  • Ensure staff is functioning effectively as a team
  • Develop and monitor standards of service delivered by staff
  • Ensure all staff and volunteers maintain up-to-date Child Protection Policy requirements

Fiscal Management

  • Recommend project budgets and control financial activity within the guidelines established by negotiated contracts/contribution agreements
  • Recommend new projects for additional and continued funding
  • Develop a strategic plan to maximize service delivery within budget
  • Handle inventory and purchasing of required items in conjunction with Senior Director
  • Participate in monthly budget meetings with Accounting and Senior Director

Facility Care and Asset Management

  • Ensure that the daily operation of the centre is functioning properly (computer systems, phone system, property management)
  • Ensure that any building-related problems are reported as needed and as established in policy guidelines
  • Maintain a safe working environment and communicate site needs to appropriate persons
  • Maintain a high standard in asset inventory and management
  • Ensure Facility Access Plan for Child Protection Policy is adhered to


What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Post-secondary education or equivalent in a related field


  • Fluent in English and French, oral and written, a strong asset, other languages also a strong asset

Experience, Abilities & Skills

  • Proven leadership and senior-level judgment
  • Demonstrated program management experience and leadership
  • Excellent consultation and business analytical skills
  • Excellent communication skills
  • Superior problem solving and creative skills
  • Ability to negotiate and work with a variety of stakeholders
  • Proficient in MS Office Suite
  • Experience working with clients and staff with diverse backgrounds and skill levels

Additional Requirements:

  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • As a condition of employment, in accordance with the COVID-19 Vaccination Requirement Policy for Staff and Volunteers, you are required to provide proof that you are fully vaccinated against COVID-19 or have a valid exemption.
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion

Core Competencies:

  • Commitment to Y Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, and values of the Y
  • Leadership: Motivates and inspires self and others to take action to achieve desired outcomes
  • Coaching and Development: Provide guidance to set a winning team. Determine learning opportunities required to achieve set goals.
  • Relationship Building and Collaboration: Builds positive interactions both internally and externally to achieve work-related goals.
  • Ability to work in an Ambiguous Environment:  Good-decision making, manage the outcome of situations and apply flexibility to provide a solution that brings you to the right track
  • Business Orientation: Result Oriented, do not lose focus on goals and seek improvement to bring the department to the next level
  • Quality Focus: Ensures that success criteria for self, staff, and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.
  • Diversity: Appreciates that people with different opinions, backgrounds, and characteristics bring richness to the challenge or situation a hand

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

 How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA-YWCA of the National Capital Region, and all cover letters should be addressed to Azam Kazemiyan. Please send applications to Senior Director, Employment and Immigrant Services, Azam Kazemiyan (

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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