Y Members
Our services and programs are currently impacted by COVID-19 protocols. Please visit the Reopening Strategy section on our website to view current hours, open services, and to read about restrictions and FAQs.
As a Y member, you are part of one of Canada’s oldest charities, committed to building healthier communities.
Your Y membership not only gives you access to great variety of engaging programs; it also confirms that you are part of a thriving and caring community.
Learn more about managing your Y membership:
Set up & manage your online account
The Y’s online services portal allows you to register for programs and manage your account online.
- Register for Health, Fitness, and Aquatic programs.
- Register for holiday, PA Day, and summer camps.
- Update contact and payment information.
- Check for changes and updates to programs.
- View your receipts.
Once your account has been set up, you are ready to register for programs and camp online!
How to set up your account:
Y Members
- If you are a new Y member, you should have received an email with online account information and a temporary password. If you did not receive this email, visit our online services portal and click "Register" to validate your account.
- If you are an existing Y member, visit our online services portal to reset your password. Please check your spam and junk folders if you do not receive the email within 10 minutes.
Non-Y Members
If you are not an existing Y member, but want to set up an online account, visit our online services portal and follow the instructions provided.
Questions and Support:
If you require assistance with your Y membership or online account, please contact membership@ymcaywca.ca.
Member etiquette
The YMCA-YWCA of the National Capital Region is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate to others. Y members, staff and volunteers pledge to treat one another with respect and dignity.
The Y reserves the right to suspend or cancel a membership at its sole discretion for inappropriate behaviour, or failure to comply with the Etiquette Statement as outlined in our Membership Terms and Conditions (PDF).
To help you in achieving a pleasant and safe experience please be informed of the following expectations:
- Appropriate language and behaviour is expected at all times.
- In all physical activity areas, beverages must be contained in a sealed plastic container.
- Appropriate athletic footwear and exercise clothing is required when doing physical exercise.
- Please respect the scent free policy of the Y.
- Please be respectful when using a cell phone in Y facilities.
- No recording of any type (including photo, video, audio) while in any Y Health and Fitness facility or program without express permission from Y Management.
Conditioning Floor:
- Plates and dumbbells are to be returned to designated places or positions on racks.
- Sanitizing stations are located throughout the conditioning floor. Always disinfect equipment after use.
- Gym bags are not permitted on the floor. A small mesh bag can be used for personal fitness accessories.
- We all count on each other to share equipment, especially between sets.
- Exercises are to be performed in a controlled manner.
- Dropping of dumbbells and plates is not permitted.
Need more information?
Our Membership Service Centre staff can assist you with any questions you have about Y memberships. Please contact us at 343-804-0720, or via memberships@ymcaywca.ca.