AODA Policy

The AODA customer service standard policy provides guidelines for delivery of YMCA-YWCA of the National Capital Region services to people with disabilities, in compliance with the requirement of the Accessibility Standards for Customer Service, Ontario Regulation 429/07, made under the Accessibility for Ontarians with Disability Act, 2005, S.O. 2005, c.11.

Please do not hesitate to speak with any of our staff if you have any questions, comments or would like a copy of this policy. Click the links below to read our complete policy and to download our feedback and format request forms.

Accessibility Report (PDF)

AODA Customer Service Standard (PDF)

AODA Feedback Form (PDF)

AODA Format Request Form (PDF)

AODA Multi-Year Plan (PDF)