The YMCA-YWCA is committed to protecting personal information, by following responsible information handling practices in keeping with privacy laws. The Y uses modern information and communication technologies to support our activities. Our Privacy Statement covers the YMCA-YWCA and our web site:
National Capital Region YMCA-YWCA
180 Argyle Avenue
Ottawa, Ontario K2P 1B7
|You can access our web site home page and browse our site without disclosing your personal data.|
|We collect information about you only if you volunteer it.|
Services and Links of our Web Site
We collect personal data you volunteer online, or when you make use of, or register for, our programs and services, in order to better meet your program, service and information needs. We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance YMCA-YWCA programs and services. We may also collect personal information in order to satisfy legal, government and regulatory obligations. If you supply us with your contact information, you may hear from us about important information concerning the YMCA-YWCA program or service in which you are registered.
You may also hear from us about other YMCA-YWCA programs and services that may interest and benefit you. If you do not wish to hear about other YMCA-YWCA programs, services or opportunities, please complete our Opt-out form, or contact the Y Membership Sales & Service Desk at any National Capital Region YMCA-YWCA or call 613-788-5000, to receive an Opt-out form you can complete and return to us.
If you wish to reverse your previous opt-out choice and receive information about other Y programs, services and opportunities, please ask the Membership Sales & Service Staff for the appropriate form.
We do not sell personal information we collect.
We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.
For children under 12 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about a child.
Confidentiality / Security
The YMCA-YWCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you. YMCA-YWCA staff and volunteers having access to personal data are required to respect the confidentiality of personal information and handle it responsibly.
If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact staff at your local YMCA-YWCA. If you have an inquiry about Y privacy practices, please contact a senior staff person at your local YMCA -YWCA or call our Corporate Affairs Office at 613-788-5007 or National Capital Region YMCA-YWCA Corporate Affairs Office, 180 Argyle Avenue Ottawa, Ontario K2P 1B7 Fax (613) 788-5022.
If you have a complaint or concern about the YMCA-YWCA's information handling practices, we encourage you to talk to us. If the problem is not resolved to your satisfaction, by our Centre Staff, you can contact the Corporate Affairs Office (see contact information above). You will be asked to provide the following information in writing: your name, address or fax number where you prefer to be reached; nature of your complaint, relevant details, and what you would like us to do; name of the YMCA-YWCA staff person with whom you have already discussed the issue. The YMCA-YWCA will investigate and assist with resolving your concern.
The YMCA-YWCA regularly reviews its policies and procedures to ensure we remain current with changing laws and evolving public expectations.
Opt Out and Reverse Opt Out
If you wish to opt out of receiving information about other YMCA-YWCA programs or service, or if you wish to reverse a previous opt out selection and begin receiving information, please click here to download and fill out our Opt Out/Reverse Opt Out Form.