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Bilingual Overnight Housing Support Worker, Housing Support Office (Taggart)
Date Posted: Wednesday, May 8, 2019
Application Deadline: Friday, May 31, 2019

Position Details

POSITION:                   Bilingual Overnight Housing Support Worker, Housing Support Office

DEPARTMENT:           Housing Services – Taggart location 

LOCATION:                 Taggart Y, 180 Argyle Ave.

PLACEMENT:              Preferred start date, ASAP

PAY GRADE:                 $19.39 per hour

CLOSING DATE:          May 31, 2019


As one of the largest charitable community service organizations in the National Capital Region, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide solutions. Serving more than 70,000 people across our region annually, we are committed to nurturing the potential of children, youth and adults, promoting healthy living and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services


The Support Worker will work as part of the Housing Services Team that provides programs and services including supportive housing, emergency shelter, transitional housing for youth, counseling and referral for those with Affordable / Social Housing needs.

  • The Support Worker will provide information to individuals and agencies regarding eligibility for housing in Y Housing Services or general information about housing services in the community in person, by fax or by phone.
  • Provide intake assessments, advocacy, support, referral, and crisis intervention to residents,  supporting them to maintain their housing.  Security and administrative tasks are included in the work.
  • The housing department operates 24 hours per day, seven days per week.  This position provides overnight support services Sunday through Thursday from 11 pm to 7 am.


  • COMMUNICATION: Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
  • CONFLICT RESOLUTION: Facilitates appropriate and timely solutions to conflict.
  • PROBLEM SOLVING: Identifies an issue, gathers and processes relevant information, coming up with possible solutions, selecting appropriate responses, and implementing them.
  • DIVERSITY: Appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
  • INITIATIVE: Does the right thing at the right time without being asked.
  • SELF-MANAGEMENT: Works independently within prescribed parameters, can discern the relevance of issues and communicate them effectively to his/her supervisor.

Qualifications and Skills

  • Fluency in both Official Languages (French and English), oral and written
  • Proficiency in other languages an asset
  • College or University degree in a related field
  • Minimum one year experience, in the housing field preferred
  • Knowledge of community resources an asset
  • First Aid and CPR required
  • Training in Suicide Intervention and Non-Violent Crisis Intervention preferred
  • Experience outside Canada will be recognized


  • Must provide a Vulnerable Sector Police Record Check, not older than 6 months, as per Association policy

Cover letter and resume must be submitted no later than the closing date to the YMCA-YWCA of the National Capital Region, to hiring manager Judy Perley:

Please use the position title as the subject line in your application e-mail.

All internal applicants must inform their supervisor of their intention to apply for the position.

CLOSING DATE: May 31, 2019

Thank you for your interest.  Only those selected for further consideration will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.  Please advise in advance if you require any accommodation during the application or selection process.  We believe all people have the right to live free from discrimination or harassment of any kind.  Any information you send us will be handled respectfully and in complete confidence.

The YMCA-YWCA of the National Capital Region is committed to providing a safe environment for children.  Candidates will be thoroughly screened using background checks and a review process.

We Build Strong Kids... Strong Families... Strong Communities.