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Bilingual Second Stage Support Worker (Taggart)
Date Posted: Friday, February 22, 2019
Application Deadline: Friday, March 1, 2019

Position Details

POSITION:                   Bilingual Second Stage Support Worker

DEPARTMENT:           Housing Services, Second Stage Youth Housing Program – Taggart location          

LOCATION:                 Taggart Y, 180 Argyle Ave.

PLACEMENT:              Preferred start date, ASAP

PAY GRADE:                 $17.94 per hour

CLOSING DATE:          March 1, 2019


As one of the largest charitable community service organizations in the National Capital Region, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide solutions. Serving more than 70,000 people across our region annually, we are committed to nurturing the potential of children, youth and adults, promoting healthy living and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services


The Second Stage Youth Support Worker will work as part of the Housing Services Team that provides programs and services including supportive housing, emergency shelter, transitional housing for youth, counseling and referral for those with Affordable / Social Housing needs. This is a regular part time position of 30 hours per week requiring some flexibility in hours of work including evenings and weekends to provide a safe, supportive, non-judgmental environment and facilitate a positive group living environment within the Youth Program. Maintain a current knowledge of relevant community organizations and resources. Provide general information to individuals and agencies regarding eligibility for housing in the Y’s Housing Services and specific information about the Second Stage Youth Transitional housing Program.

  • Advocate, support, refer and provide crisis intervention counseling to program participants, supporting them to achieve their goals and maintain their housing
  • Accurately document events/incidents and records in files, logs or on appropriate forms and communicates information to team members and supervisor as required
  • Assists in the delivery of a comprehensive Life Skills Program
  • Assist in the provision of effective case management, counselling support, crisis intervention and referrals for clients
  • Works collaboratively with SSH Supervisor to provide Community Development programming facilitating the nurturing of a supportive living program.
  • Assist in the delivery of effective services and attainment of operating, licensing and contractual standards
  • Maintain filing system in Second Stage Housing
  • Collect and record client statistics
  • Ensure client confidentiality
  • Maintain rapport with other mental health/housing/corrections/medical care providers as appropriate


  • COMMUNICATION: Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
  • CONFLICT RESOLUTION: Facilitates appropriate and timely solutions to conflict.
  • PROBLEM SOLVING: Identifies an issue, gathers and processes relevant information, coming up with possible solutions, selecting appropriate responses, and implementing them.
  • DIVERSITY: Appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
  • INITIATIVE: Does the right thing at the right time without being asked.
  • SELF-MANAGEMENT: Works independently within prescribed parameters, can discern the relevance of issues and communicate them effectively to his/her supervisor.

Qualifications and Skills

  • Fluency in both Official Languages (French and English), oral and written
  • Post-secondary degree or equivalent in a related field
  • Minimum one year experience in the housing field preferred
  • Knowledge of community resources and experience working with youth
  • Current First Aid and CPR
  • Training in Suicide Intervention and Non-Violent Crisis Intervention.
  • Proficiency with Microsoft Office Suite


  • Must provide a Vulnerable Sector Police Record Check, not older than 6 months, as per Association policy

Cover letter and resume must be submitted no later than the closing date to the YMCA-YWCA of the National Capital Region, to hiring manager Judy Perley:

Please use the position title as the subject line in your application e-mail.

All internal applicants must inform their supervisor of their intention to apply for the position.

CLOSING DATE: March 1, 2019

Thank you for your interest.  Only those selected for further consideration will be contacted.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer.  Please advise in advance if you require any accommodation during the application or selection process.  We believe all people have the right to live free from discrimination or harassment of any kind.  Any information you send us will be handled respectfully and in complete confidence.

The YMCA-YWCA of the National Capital Region is committed to providing a safe environment for children.  Candidates will be thoroughly screened using background checks and a review process.

We Build Strong Kids... Strong Families... Strong Communities.