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Support Coordinator (GTA Y - Youth Exchange Program)
Date Posted: Tuesday, October 31, 2017
Application Deadline: Monday, December 04, 2017

Position Details

On behalf of the YMCA of Greater Toronto

(Seasonal employment – Part Time from January - June, Full Time from June - August)

Effective Date: Mid-January 2018
Location: Various Positions across Canada, Summer Work Student Exchange Program. Currently seeking applicants in the National Capital Region (Gatineau/Ottawa).

Nature & Scope: The YMCA Summer Work Student Exchange is a national exchange program offering opportunities for youth to improve their second official language skills (English/French) while gaining important employment experience. Participants, 16 and 17 years of age, travel to another community within Canada – where the other official language predominates – for 6 weeks during the summer. Youth are provided with a homestay and paid employment to deepen the cultural exchange through immersion. They participate in weekly program activities organized by the Local Coordinator in their new community.

Support Coordinators must be post-secondary students. They will report to a Regional Coordinator and act as a bridge between the Regional Coordinator and a group of Local Coordinators. Local Coordinators work directly with a group of up to 10 exchange participants in their local community, while Support Coordinators provide leadership and support to Local Coordinators. As the program is national in scope, Support Coordinators will be required to work with and assist staff over a larger geographic area. In the winter and spring months, they will assist Regional Coordinators with hiring of Local Coordinators, and promote the program to youth and community organizations. Once the exchange starts, they will focus on the support of the exchange and its participants directly. Support Coordinators will work closely with their Local Coordinators to address any conflicts that arise within their region. Successful candidates will have had previous experience working with youth, will possess strong communication and organizational skills, and will be highly responsible and reliable individuals.


·         Maintains regular communication with Regional Coordinator (supervisor), Local Coordinators and local community partners.

·         Provides support to their Local Coordinators in the promotion of program, the selection of participant and families, budgeting of funds, and ensuring smooth operations locally.

·         Assists the Regional Coordinator with the hiring process for Local Coordinators, regional training sessions, and program monitoring during the exchange.

·         Supports participants’ travel which may include chaperoning participants to and from their host communities at the start and end of the program or provide logistical support at departure points.

·         Assists in collection of final reports from Participants, Families, Employers, Local Coordinators and Local Support Organizations.

·         Writes a comprehensive report at the end of the summer summarizing the program’s results.

·         Fulfills administrative duties in a timely and efficient manner.

·         May be required to assume the role of Local Coordinator in situations that warrant it, as assessed by the Regional Coordinator.

·         Must be accessible to their supervisor and to the Local Coordinators at all times during the exchange.

·         Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.

·         Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.

·         Understands the importance of the volunteer-staff partnership and integrates the value of philanthropy and volunteerism in dealings with staff, volunteers and members.

·         Other duties as assigned.

Mandatory Training:

Three mandatory training sessions will take place. The first will occur from January 12-14, 2018. The second session will take place in early March and the third in late April/early May.

Location, Period of Employment, and Salary:

Positions are available throughout Canada. Support Coordinators must live within their assigned region.

Support Coordinators will work 10-15 hours/week from January 15 to April 30, increasing to 23 hours/week from May 1 to June 17, and then full-time (37.5 hours/week) from June 18 to August 22. The starting salary is $15.60 per hour.


·         One year experience with the program as a Local Coordinator and/or other relevant experience

·         Strong leadership, organizational and problem solving skills

·         Well-developed interpersonal and relationship building skills

·         Excellent written and oral communication skills in both French and English

·         Experience and appreciation for working with youth

·         Able to work independently

·         Some experience managing a budget and administration

·         Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity

·         Strong preference will be given to candidates with experience in youth exchanges.

The position requires the following Core Association Competencies:

Advanced competence in:

·         Effective Interpersonal Communications; Ethics and Self-management;

·         Being Member Focused;

·         Being Results Focused;

·         Teamwork and Collaboration;

·         Valuing Diversity and Social Inclusion.

Fundamental competence in:

·         Relationship Building and Partnering.


·         Currently enrolled in a post-secondary program

·         Available days, evenings, and weekends – must be willing to make the Support Coordinator position your primary professional commitment during the period of full-time employment

·         Have internet access for the duration of employment

·         Have a valid driver’s licence and access to a vehicle that is insured; willing to provide a copy of driver’s abstract

·         Have valid Emergency First Aid/CPR certification before the start of the exchange

·         Able to attend and support 3 mandatory paid trainings; in January, March and April/May, dates to be confirmed by Regional Coordinator at time of hiring.

For more information and to apply, please visit Applications will be accepted on a rolling basis until all positions are filled. We recommend applying early.

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

Why work for our Y? YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 5,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build healthy communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.