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Newcomer Information Centre

The YMCA-YWCA of the National Capital Region's Newcomer Information Centre (NIC) is a first stop for all newcomers to Canada. We provide free information and referral services to help you find everything you need to settle into your new life in Ottawa.

We offer regular orientations to show you how to use NIC services. Our team of trained information specialists are here to listen and provide you with information and opportunities.

Our services are available in English and French. As well, NIC staff members speak many other languages. Whenever possible, you may be served in your first language.

Our multilingual staff can offer you:

  • Immigration and Citizenship Information
  • Information and referrals to resources/services to help you settle
  • Access to settlement workers
  • Immigration application assistance
  • A Resource Centre with computers/Internet
  • Information on education, employment and training opportunities
  • Referrals to language assessment and classes

Employment Programs and Services for Immigrants

The Newcomer Information Centre is now offering online assistance and referrals for a variety of immigration and settlement matters through one-to-one services and webinars. View our online workshops and webinars:

Computer Resource Centre
Our computers have important websites already bookmarked to help you find the information you need and save you time. We can provide guided assistance and/or basic training on computers, if needed. A photocopier and a fax machine are also available to use.

Library of Resources
Get your NIC Resource Card on your first visit. We house a large collection of resources related to settlement. Help yourself to brochures and fact sheets on housing, health care, education, jobs and training and a variety of other topics.

Click here to read Raquel's story.
Frequently Asked Questions
Settlement Specialists
Useful Websites

Hours of Operation:

Monday, Tuesday, Wednesday: 8:30 am to 4:30 pm
Thursday: 8:30 am to 6:00 pm
Friday: 8:30 am to 4:00 pm

Contact Information:
150 Isabella Street, Suite 201
Ottawa, Ontario
tel: 613-788-5001
fax: 613-695-2445



Locations offering this program
Employment and Newcomer Services 
Newcomer Information Centre